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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great service to people in need

Helping people who have no where else to turn. Giving people hope for the future Reviewed on: 22nd July 2021

Best Help ever

Never had any problem, and step change always there to assist me Weldon keep it up Reviewed on: 22nd July 2021

Amazing!!!

Step change changed our lives after struggling monthly with our growing debt we finally got in touch with step change and they were fantastic we didn’t feel judged and they have helped us set a manageable budget to repay our debts. Would 100% recommend to anyone Reviewed on: 22nd July 2021

Lifesaving!

I cannot recommend StepChange enough, the free advice i have received literally saved my life! Reviewed on: 22nd July 2021

Amazing

I could not have been clearing my debt the way I am without them. When I was at my lowest they were there supporting me Reviewed on: 22nd July 2021

Life changing

Contacting StepChange was the best thing I ever did, they have helped me get back on track and removed all the stress and worry that comes with debt. Reviewed on: 22nd July 2021

Help and support

From day one crying on the phone, this company has always been there for me every day,. I don't know what I would have done without them,, , . Thank you stepchange , all of you have helped so much, Reviewed on: 22nd July 2021

Best service available

Debt was a massive problem for me. Stepchange showed me a way out. Reviewed on: 22nd July 2021

Kind and considerate

Helped me to sort my finances out Reviewed on: 22nd July 2021

Positive and professional

Great Gratitude for the positive and professional help and advice to get back to a brighter future could not have done this on my own thanks stepchange. Reviewed on: 22nd July 2021

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