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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Great service

They really helped with my finacel situation. Reviewed on: 22nd July 2021

Helped me when I thought there was none

Can’t thank these folk enough, my debt is managed and manageable and there is light at the end of the tunnel Reviewed on: 22nd July 2021

Excellent sympathetic service

Alleviated the worry and hardship due to credit card debt I had got myself into. Not judgemental just helpful and understanding. Reviewed on: 22nd July 2021

Brilliant

Easy to deal with.took the the stress and worry away and keeps me informed. Reviewed on: 22nd July 2021

Life Back

Staff really friendly and can guide you through all your options giving you your life back and peace of mind back. Reviewed on: 22nd July 2021

Changed my life

Step change have been amazing in supporting me with my debt management, it’s given me a whole new focus and feeling knowing my debt is reducing and working towards being debt free. They made me feel so comfortable when I’m in such a vulnerable position. Couldn’t have asked for better support. Reviewed on: 22nd July 2021

A huge weight off my shoulders

From the first call I had with StepChange I knew my worries would be eased massively. They have helped me manage my debts and stopped me feeling isolated and buried under mountains of worry. Because of them I’ve been able to manage my money better and clear debts in a way I never would of done otherwise. Thank you. Reviewed on: 22nd July 2021

Kind and knowledgeable

I have been with step change for a few years and they made it so easy to speak to them and sort myself out Reviewed on: 22nd July 2021

Step-Change help all.

Step Change was there for me from first contact. They have helped me sort out my finances, so that my debts are being paid off at a figure I can afford. If in doubt give them a call, they are always ready to listen and give advice where needed. Reviewed on: 22nd July 2021

Made me feel human again.

I have always been in control of my finances until my wife and I were both made redundant at the same time. I felt like nothing more than a number when speaking with the creditors. Step Change gave me a voice again and helped me to get back in control. Reviewed on: 22nd July 2021

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