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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful and understanding

Was having problems and they helped and made my life better Taking away the worry of how to pay my debts. Itvwas so easy once u get over the worry of taking the first step once done i felt r like a weight had been lifted from.my shoulders and I would recommend it to anyone...take that first step and it only gets better...Thank you Reviewed on: 22nd July 2021

My saviour

Just when i thought there was no hope I found Stepchange. Stepchange have been so helpful setting everything up and making my options very clear. They understand how stressful debt is and the strain it puts on family live. I’m now working toward being debt free and with the online portal it’s easy to keep track on how you are getting on. I’d recommend Stepchange to any having financial difficulties. Also as Stepchange is a charity they do not charge for their services unlike some other debt help companies. Reviewed on: 22nd July 2021

Incredibly helpful and great to deal with

They helped me at my lowest point and made everything more manageable with my debt as well as making everything clear and easy to digest. The reps are all very friendly and knowledgeable. Reviewed on: 22nd July 2021

A Life Changer

Slowly but surely paying of my debts. Reviewed on: 22nd July 2021

Impressed

Really happy with the way Stepchange dealt with my situation through the pandemic Reviewed on: 22nd July 2021

Great service

They really helped with my finacel situation. Reviewed on: 22nd July 2021

Helped me when I thought there was none

Can’t thank these folk enough, my debt is managed and manageable and there is light at the end of the tunnel Reviewed on: 22nd July 2021

Excellent sympathetic service

Alleviated the worry and hardship due to credit card debt I had got myself into. Not judgemental just helpful and understanding. Reviewed on: 22nd July 2021

Brilliant

Easy to deal with.took the the stress and worry away and keeps me informed. Reviewed on: 22nd July 2021

Life Back

Staff really friendly and can guide you through all your options giving you your life back and peace of mind back. Reviewed on: 22nd July 2021

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