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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Most supported, non judgemental people

From my very first phone call I felt understood not judge. I felt compassion from the person on the other end of the phone and the support and encouragement I have received has changed my life. I am now a qualified debt adviser myself because I want to help others like I was helped Reviewed on: 22nd July 2021

Very good

Very good company and a great helpfully service Reviewed on: 22nd July 2021

Eased my financial worries

I was lost and didn't know what to do with dealing my debts but Stepchange helped me understand my financial situation and helped me ease my worries and get me back on my feete again. Call handlers are ever so helpful and empathic. Reviewed on: 22nd July 2021

Simply the best

Everyone I’ve spoken to has been sympathetic, helpful and above all non judgmental. Knowledgeable and always have a wealth of good sound advice and very adept at putting your mind at peace. Don’t know what I would’ve done without StepChange. Reviewed on: 22nd July 2021

Life changing and supportive

I was embarrassed about my debt for a long time before I called Step Change. I want judged, blamed or made to feel stupid. Even during lockdown when my circumstances changed they helped me with sound advice. I’m now on track to paying my debt off. Thank you Reviewed on: 22nd July 2021

Helpful and empathetic.

Everyone I have ever spoken to have assisted me enormously. Especially at the beginning when I could see no solution to my problem Step Change were there. Reviewed on: 22nd July 2021

Completely life changing service

They didn’t judge me, they were honest and made me feel like I could control my debt rather than it controlling me. They are a truly incredible service and give people their lives back. Reviewed on: 22nd July 2021

Outstanding

Any problems you have they will help Reviewed on: 22nd July 2021

Happy I paying dept off and friendly service

Best thing we did. Such a weight of of us not having bad letters demanding payment. Reviewed on: 22nd July 2021

Genuine and helpful

I needed to set up a dmp. They were amazing, and a genuine charity with no commission or fees. They speak to your creditors and are sensitive, fair and sensible Reviewed on: 22nd July 2021

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