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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helpful and empathetic.

Everyone I have ever spoken to have assisted me enormously. Especially at the beginning when I could see no solution to my problem Step Change were there. Reviewed on: 22nd July 2021

Completely life changing service

They didn’t judge me, they were honest and made me feel like I could control my debt rather than it controlling me. They are a truly incredible service and give people their lives back. Reviewed on: 22nd July 2021

Outstanding

Any problems you have they will help Reviewed on: 22nd July 2021

Happy I paying dept off and friendly service

Best thing we did. Such a weight of of us not having bad letters demanding payment. Reviewed on: 22nd July 2021

Genuine and helpful

I needed to set up a dmp. They were amazing, and a genuine charity with no commission or fees. They speak to your creditors and are sensitive, fair and sensible Reviewed on: 22nd July 2021

A Debt Lifeboat

Just when I thought I was about to drown in debt after losing my job StepChange helped me to get my life back under control. Super friendly and super helpful. Reviewed on: 22nd July 2021

Excellent service and very reassuring

Stepchange has helped me sort my debts out and I am now paying what I can afford I should be debt free by 2023 Reviewed on: 22nd July 2021

Very helpful

Step Change helped me to sort out my financial situation.amazing people,very understanding and helpful and professional. Reviewed on: 22nd July 2021

A life saver. Cannot thank them enough.

Took all the worry of debts from my shoulders. Reviewed on: 22nd July 2021

In time of financial help and advice they are the best

No other than excellent.the staff I spoke to were excellent Reviewed on: 22nd July 2021

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