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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

StepChange stopped me killing myself

I would absolutely have spiralled further into depression if it wasn’t for StepChange. I’m working through my debts and have received some great advice. For free. There is no doubt that I would be dead if it wasn’t for them. Reviewed on: 22nd July 2021

So Clad I found stepchange

They are so helpful always kind and understanding the staff are so helpful on the phone Clad I went to them for help changed my life around thank you step change Reviewed on: 22nd July 2021

Good service

Step change have been there when I needed the most. Clear and concise information and friendly staff. Reviewed on: 22nd July 2021

LIFE SAVER

STEPCHANGE Changes peoples lives for the better. When you hit rock bottom and think there's no way out of the debt, Stepchange help you through the darkness and work out a plan to suit all parties, and then you can breathe again and start to rebuild your life stress free Reviewed on: 22nd July 2021

Life changing

I had crippling debt which I thought I could deal with myself. I thought wrong. Contacted Stepchange nearly 4 years ago. Set up a payment plan. All phone calls from banks, credit cards stopped. I have roughly 1 year left and I'll be debt free. It's been hard but it's gone quite quickly. Thanks. Reviewed on: 22nd July 2021

Saved me!

Step Change really helped me through a tough period of my life, it gave me some structure and i cant thank them enough. I have been spoken to numerous people who are struggling with debt and explained how great you guys are! Reviewed on: 22nd July 2021

Relief

Less worried can see a future For my self and family Reviewed on: 22nd July 2021

Changed my life!

Due to the advice and support from StepChange I have, just last month, finished my debt management plan paying everything off in full!! Absolutely changed my life and I feel great! Their advice will be with me for a long time Reviewed on: 22nd July 2021

Put your mind at ease

Advisors are always understanding and helpful Reviewed on: 22nd July 2021

Lifted the weight of world off my shoulders

Young new family, spiralling debt struggling to keep my head above water until I reached out to SC. Helped me budget and get my life back in order. Wish I did it sooner! Reviewed on: 22nd July 2021

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