Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Good,sound advice and reassuring

Could see no light at the end of a very long tunnel but advice and reassurance of .what to do is paving a way forward. Reviewed on: 22nd July 2021

Wonderful help and support

So much help and advice to help with situation Reviewed on: 22nd July 2021

Amazing

I was drowning paying back my credit cards. Called step change and they have sorted it all out. I pay what I can afford each month and I haven’t letters coming through the door. The staff are lovely and know so much. 100% amazing company I honestly can’t thank everyone at step change for all the help and advise I have received Reviewed on: 22nd July 2021

Helpful

Stepchange has been a great help! Reviewed on: 22nd July 2021

StepChange stopped me killing myself

I would absolutely have spiralled further into depression if it wasn’t for StepChange. I’m working through my debts and have received some great advice. For free. There is no doubt that I would be dead if it wasn’t for them. Reviewed on: 22nd July 2021

So Clad I found stepchange

They are so helpful always kind and understanding the staff are so helpful on the phone Clad I went to them for help changed my life around thank you step change Reviewed on: 22nd July 2021

Good service

Step change have been there when I needed the most. Clear and concise information and friendly staff. Reviewed on: 22nd July 2021

LIFE SAVER

STEPCHANGE Changes peoples lives for the better. When you hit rock bottom and think there's no way out of the debt, Stepchange help you through the darkness and work out a plan to suit all parties, and then you can breathe again and start to rebuild your life stress free Reviewed on: 22nd July 2021

Life changing

I had crippling debt which I thought I could deal with myself. I thought wrong. Contacted Stepchange nearly 4 years ago. Set up a payment plan. All phone calls from banks, credit cards stopped. I have roughly 1 year left and I'll be debt free. It's been hard but it's gone quite quickly. Thanks. Reviewed on: 22nd July 2021

Saved me!

Step Change really helped me through a tough period of my life, it gave me some structure and i cant thank them enough. I have been spoken to numerous people who are struggling with debt and explained how great you guys are! Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub