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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Absolutely Fabulous

5
Brilliant service, all the staff I have been in touch with have been fantastically helpful and friendly Reviewed on: 22nd July 2021
MikeP's avatar
MikeP

Crippling debt

5
I had been left with debt that was out of control I couldn't sleep I couldn't function I felt ashamed i talked to a friend who recommended stepchange they changed my life Lovely people they deserve the highest recognition Reviewed on: 22nd July 2021
Barbara.woolford's avatar
Barbara.woolford

Freedom from worry

5
Step change took all the stress and worry away from us, they dealt with our creditors for us and secured fixed minimum payments. We would recommend step change to anyone as the people who work for them are so helpful and kind. Reviewed on: 22nd July 2021
Brenda Simms's avatar
Brenda Simms

Amazing

5
Step change was so helpful and friendly and have helped me out in a way I never thought anyone would Reviewed on: 22nd July 2021
MichelleC's avatar
MichelleC

Stress free process

5
Easy access first class's Staff very understanding first class efficiency. Reviewed on: 22nd July 2021
Terry Marston's avatar
Terry Marston

Excellent Debt Advice Company

5
I can’t express my thanks to step change, the way they have dealt with debts, advice provided and which way to go with reducing my debts. Reviewed on: 22nd July 2021
Wayne Webster's avatar
Wayne Webster

debt

5
very good and helpful staff and understanding Reviewed on: 22nd July 2021
Clare Florecki's avatar
Clare Florecki

Good,sound advice and reassuring

5
Could see no light at the end of a very long tunnel but advice and reassurance of .what to do is paving a way forward. Reviewed on: 22nd July 2021
Peter geldard's avatar
Peter geldard

Wonderful help and support

4
So much help and advice to help with situation Reviewed on: 22nd July 2021
Robert Booth's avatar
Robert Booth

Amazing

5
I was drowning paying back my credit cards. Called step change and they have sorted it all out. I pay what I can afford each month and I haven’t letters coming through the door. The staff are lovely and know so much. 100% amazing company I honestly can’t thank everyone at step change for all the help and advise I have received Reviewed on: 22nd July 2021
Maz's avatar
Maz

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