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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Wonderful help and support

So much help and advice to help with situation Reviewed on: 22nd July 2021

Amazing

I was drowning paying back my credit cards. Called step change and they have sorted it all out. I pay what I can afford each month and I haven’t letters coming through the door. The staff are lovely and know so much. 100% amazing company I honestly can’t thank everyone at step change for all the help and advise I have received Reviewed on: 22nd July 2021

Helpful

Stepchange has been a great help! Reviewed on: 22nd July 2021

StepChange stopped me killing myself

I would absolutely have spiralled further into depression if it wasn’t for StepChange. I’m working through my debts and have received some great advice. For free. There is no doubt that I would be dead if it wasn’t for them. Reviewed on: 22nd July 2021

So Clad I found stepchange

They are so helpful always kind and understanding the staff are so helpful on the phone Clad I went to them for help changed my life around thank you step change Reviewed on: 22nd July 2021

Good service

Step change have been there when I needed the most. Clear and concise information and friendly staff. Reviewed on: 22nd July 2021

LIFE SAVER

STEPCHANGE Changes peoples lives for the better. When you hit rock bottom and think there's no way out of the debt, Stepchange help you through the darkness and work out a plan to suit all parties, and then you can breathe again and start to rebuild your life stress free Reviewed on: 22nd July 2021

Life changing

I had crippling debt which I thought I could deal with myself. I thought wrong. Contacted Stepchange nearly 4 years ago. Set up a payment plan. All phone calls from banks, credit cards stopped. I have roughly 1 year left and I'll be debt free. It's been hard but it's gone quite quickly. Thanks. Reviewed on: 22nd July 2021

Saved me!

Step Change really helped me through a tough period of my life, it gave me some structure and i cant thank them enough. I have been spoken to numerous people who are struggling with debt and explained how great you guys are! Reviewed on: 22nd July 2021

Relief

Less worried can see a future For my self and family Reviewed on: 22nd July 2021

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