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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Amazing customer experience

Amazing customer experience and helped to reduce heartache felt on my debts. Reviewed on: 22nd July 2021

Mr Gary hoar

Absolutely brilliant service and people who wants to help really took the pressure off and gave us breathing space to get ourselves together Reviewed on: 22nd July 2021

What can I say! EXCELLENT

Smart to the point very professional Reviewed on: 22nd July 2021

About step change.

This company has supported me to get on top of my finances. With regular reviews and support. Bit by bit I am heading towards the end of my plan. A big thank you to Stepchange for helping me reach that goal. Reviewed on: 22nd July 2021

Understanding

Always helpful and understanding of what can be a very stressful situation. They have allowed me to pay back my debts in a managed, fair way. Reviewed on: 22nd July 2021

An excellent organisation.

An excellent organisation. Stepchange organised a DMP for me which really made a difference to my situation. I cannot thank them enough. Reviewed on: 22nd July 2021

The Best of Best

I am priviledged for life saving help assistance and guidance from StepChange. I am and will be grateful to SC for ever. Reviewed on: 22nd July 2021

Turned it around for me

They reviewed my situation without judgement and came up with a solution that enabled me to breath and start getting my finances back on track. Reviewed on: 22nd July 2021

Help and compassion when all hope was lost

This charity have helped me to sort out my issues when I was at my lowest ebb, without them I dread to think where I would be now. They are worth their weight in hold Reviewed on: 22nd July 2021

From sadness and tears to relief

I don't mind saying driven to total sadness and tears and.nothing, to finally picking up the phone and chatting and discussing the way way forward made me feel like someone cared and most importantly made me feel like a person who does have a way out of a total financial mess that it's not about who we are but how we can move on in life an still feel like a human being without feeling threatened.of.something that can cause misery and in some unfortunate times worse. To feeling life is worth living it's just a matter of a charity that help us .who have no one to meet a goal that everyone is capable of reaching Reviewed on: 22nd July 2021

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