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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Helping me to get back on track

Ever since I first contacted Stepchange for some help with my outstanding debts, they have been so supportive and helpful. Every time my circumstances have changed, they have been right there to help me tailor my budget accordingly. I would recommend them to anyone needing support during difficult Financial Times. They listen without accusation or making you feel shameful or inadequate. Thank you Stepchange for everything you do! Reviewed on: 22nd July 2021

Great help

Stepchange helped me when I felt utterly alone during a traumatic time in my life. They have provided valuable information and support via their website and prompt responses to queries. Reviewed on: 22nd July 2021

True life-savers

An amazing team of supportive professionals that made such a positive impact on my life. So grateful to the team and StepChange on a whole. Reviewed on: 22nd July 2021

Great team

Been handling my debt for seem years now and very helpful team take's a lot of stress and worry out of life. Reviewed on: 22nd July 2021

All round good service with empathy towards the people who use this

Always there to help and understand if anyone gets into trouble Reviewed on: 22nd July 2021

Cant praise Stepchange enough

Been with Stepchange for a number of years every person I have spoken to has been without exception super helpful, understanding supportive and non judgmental! Reviewed on: 22nd July 2021

Changed my life

I was a single parent in a lot of debt with credit cards and overdraft. Stephanie was recommended to me and I have them a call. I have roughly 4 years left before my debts are paid off but Stephanie took over all my debts and took away all the stress. Couldn't recommend them enough. Reviewed on: 22nd July 2021

Thumbs up to Step Change

Every contact with S / C has been a positive experience. The staff are kind, courteous and supportive . They took away the mental stress of being in debt and got my life back on track . Reviewed on: 22nd July 2021

Dont wait to call

These people will help anyone who makes the first call to ask for help, from advice to taking control of everything, they understand how hard it is to ask for help and if it goes wrong they still want to help Reviewed on: 22nd July 2021

Helped me out with fantastic support!

I was at a loss with my finances and debt after my divorce. Reslly dont know what I would of done without Stepchange. So understsnding and dont judge. They really are there to support you every step of the way. Reviewed on: 22nd July 2021

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