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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Turned it around for me

They reviewed my situation without judgement and came up with a solution that enabled me to breath and start getting my finances back on track. Reviewed on: 22nd July 2021

Help and compassion when all hope was lost

This charity have helped me to sort out my issues when I was at my lowest ebb, without them I dread to think where I would be now. They are worth their weight in hold Reviewed on: 22nd July 2021

From sadness and tears to relief

I don't mind saying driven to total sadness and tears and.nothing, to finally picking up the phone and chatting and discussing the way way forward made me feel like someone cared and most importantly made me feel like a person who does have a way out of a total financial mess that it's not about who we are but how we can move on in life an still feel like a human being without feeling threatened.of.something that can cause misery and in some unfortunate times worse. To feeling life is worth living it's just a matter of a charity that help us .who have no one to meet a goal that everyone is capable of reaching Reviewed on: 22nd July 2021

Great help!

Made everything easier, took care of contacting lenders and now I worry a lot less Reviewed on: 22nd July 2021

Great Service

Stepchange has been a great help to me Reviewed on: 22nd July 2021

Helping me to get back on track

Ever since I first contacted Stepchange for some help with my outstanding debts, they have been so supportive and helpful. Every time my circumstances have changed, they have been right there to help me tailor my budget accordingly. I would recommend them to anyone needing support during difficult Financial Times. They listen without accusation or making you feel shameful or inadequate. Thank you Stepchange for everything you do! Reviewed on: 22nd July 2021

Great help

Stepchange helped me when I felt utterly alone during a traumatic time in my life. They have provided valuable information and support via their website and prompt responses to queries. Reviewed on: 22nd July 2021

True life-savers

An amazing team of supportive professionals that made such a positive impact on my life. So grateful to the team and StepChange on a whole. Reviewed on: 22nd July 2021

Great team

Been handling my debt for seem years now and very helpful team take's a lot of stress and worry out of life. Reviewed on: 22nd July 2021

All round good service with empathy towards the people who use this

Always there to help and understand if anyone gets into trouble Reviewed on: 22nd July 2021

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