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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Such empathetic staff

This company have helped me so much, I cannot really put it into words, my life has changed because of Step Change! Reviewed on: 22nd July 2021

Amazing service

Amazing service and really takes the stress out of having debt. They are there for you and your best interests Reviewed on: 22nd July 2021

Hopefully debt free in a couple of years.

I have been with stepchange now for 2/3 years. I found them to be very helpful and non judgemental. My debts are going down so hopefully I will be debt free soon, Reviewed on: 22nd July 2021

Friendly service

Non-judgmental staff as it is a hard thing to do ask for help. But treated with total respect and always available to answer questions. Reviewed on: 22nd July 2021

Made me feel so at ease

They are so good a making your worries go away do everything for you always there if you need them always friendly advice to there great Reviewed on: 22nd July 2021

help me out alot

they have help me short out my debt's a lot and are helpful and kind on the phone what more could you want Reviewed on: 22nd July 2021

Very helpful and understanding of circumstances

Very helpful and understanding of Individual circumstances. They give you help along the way and information on the best thing for your situation. But more importantly they ease the stress that you are under by dealing with your creditors and help to negotiate a plan to suite both parties and becoming debt free Reviewed on: 22nd July 2021

Great help

Helped me out when I couldn’t find a solution to my failed business debts gave me hope and put me on the right track to clearing those debts fast and friendly service Reviewed on: 22nd July 2021

Life savers

Step Change got us in control of our debts and our lives again. We thank you so much for helping us and I highly recommend them. Top service! Reviewed on: 22nd July 2021

Step change is awesome

Very professional and helpful Staff members are excellent Reviewed on: 22nd July 2021

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