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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

They take the stress out of debt

I have used stepchange twice now and always recommending them. They are patient they explain things clearly and always available if you have further questions. They take the stress out of debt Reviewed on: 22nd July 2021

The best debt management people

Always helpful friendly and understanding Reviewed on: 22nd July 2021

help when needed

money problems were causing health problems, but stepchange helped from the start Reviewed on: 22nd July 2021

Debt management

Stepchange are a fantastic company who look after their clients eith companion Reviewed on: 22nd July 2021

Great

Helped me out me to start to become debt free Reviewed on: 22nd July 2021

I'd be in a mess without them!

They've been so kind and caring in helping me sort out my debts. Thanks to Step Change I am able to manage my money better and also sleep at night knowing it is all under control. Thank you so much! Reviewed on: 22nd July 2021

Brilliant service

What a great service stepchange is sorted my debt problems within a few days and I got my life back on track I'm not completely debt free yet but I'm well on my way with a manageable monthly payment Reviewed on: 22nd July 2021

This charity is a god send

If it wasn't for stepchange I'm not sure I'd be here now. Life changers Reviewed on: 22nd July 2021

Helped me when nobody else would

I won't say that it was easy but not as hard as it could have been. My plan is almost ended but i can honestly say without stepchange it would have been decades before my financed were resolved. Thank you your staff have always been unfailingly polite and helpful. Reviewed on: 22nd July 2021

I would recommend step change to my family and friends

Step change people are very helpful and caring Reviewed on: 22nd July 2021

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