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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,675 reviews, last reviewed 16th Aug 2026
11% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026
Kim S's avatar
Kim S

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

Life Saver!

5
Helped me sort my finances and I’m nearly debt free. Non-judgemental, friendly advice and information. Reviewed on: 22nd July 2021
Clare's avatar
Clare

Helpful and sympathetic

5
I got into a financial mess and didn’t know where to turn. Stepchange has made getting debt free less frightening. Being so much in debt is embarrassing, and I was made to feel less stressed. They contacted people I owed money too and got my account free from interest. Just brilliant, can’t thank them enough Reviewed on: 22nd July 2021
Sandra Macdonald's avatar
Sandra Macdonald

Life changing

5
StepChange has helped me get my life back on track without feeling judged!! Reviewed on: 22nd July 2021
Louise's avatar
Louise

Life changing

5
No judgement, a weight off your shoulders from first time speaking to them it literally is the answer to getting your life back again Reviewed on: 22nd July 2021
Loz's avatar
Loz

Life changing

5
Approachable understanding charity. Hope you win the award you deserve it. Reviewed on: 22nd July 2021
pfinn708@gmail.com's avatar
[email protected]

Brilliant people, so hopefully.

5
They was so lovely with us, got us onto a plan we could afford. Now we have peace of mind knowing that it's sorted. Reviewed on: 22nd July 2021
Christopher Sweeney 's avatar
Christopher Sweeney

Saved my Life

5
Turned a never ending spinal of debt into a road to recovery, can't thank them enough Reviewed on: 22nd July 2021
Nigel's avatar
Nigel

Caring. . Compassionate. Capable

5
Step change have always been clear and competent in all thier dealings with me. Highly recommended. Reviewed on: 22nd July 2021
Nick's avatar
Nick

Peace of mind

5
Great advice to help manage my debt and be able to sleep at night knowing I have a plan in place. Always great support and options available. Reviewed on: 22nd July 2021
Jules's avatar
Jules

Absolutely life changing

5
Without a doubt the best decision I made in a long time was to contact Stepchange and ask for help in sorting out my debts. They took a massive amount of stress from me and helped me make arrangements with creditors. Reviewed on: 22nd July 2021
Jb95's avatar
Jb95

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