Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was in £15k debt paying monthly minimums...

I was in £15k debt paying monthly minimums and getting nowhere. Then I found StepChange and decided to give it a go because how much worse could it get. But to my surprise signing up to StepChange and a DMP lifted an enormous weight off my shoulders (what felt like Atlas holding up the world lol) from paying nearly £700/mo to a much more affordable £250ish was such a relief, yes it’s taken longer to pay off the debt but it’s improved my mental health immensely. I’m currently down to £2k and will be debt free by November. THANK YOU STEP CHANGE! Reviewed on: 27th May 2026

Excellent, really helped being on the StepChange DMP

Excellent, really helped being on the StepChange DMP Reviewed on: 27th May 2026

Still have my debt but it now managed and creditors...

Still have my debt but it now managed and creditors are willing to deal with Stepchange and not directly with me. It has removed the stress ot being in debt. Reviewed on: 27th May 2026

Saved me so much stress!

I was seriously stressed and losing sleep over my finances, aa soon as I spoke to StepChange that all changed! They arranged one manageable monthly payment which covered all of my debts, and they dealt directly with debtors on my behalf so I didn't need to worry anymore. It won't be long now until I'm completely debt free, and I can move on with my life. Absolutely brilliant service, but you have to work with them and do your part to be successful. More than happy to recommend them to anyone struggling to keep up. Reviewed on: 27th May 2026

A heavy weight lifted off my shoulders!

StepChange has been a weight lifted off my shoulders. I got myself into a bit of a mess due to mental health and life events, and felt there was no way out. I had never heard of StepChange until I came across a recommendation on Martin Lewis money expert website. Being with Stepchange has allowed me to get back ontop of my finances and pay back in more affordable amounts monthly. The staff have been very helpful and really helped me understand my options when initially deciding what would work best for situation and over time so I can rebuild my credit score. They have also explained clearly what would happen when I first signed up and made the process stress free and clear to understand and navigate. I Can't stress enough how this service has helped me and that a service like this exists. I feel confident now that my credit score can recover in a few years time and that I wont have problems like this again. Reviewed on: 27th May 2026

Fantastic service.

Fantastic service. Easy to use and delivery exactly what they said. Reviewed on: 27th May 2026

A real life saver when I didn’t know what to do and...

A real life saver when I didn’t know what to do and was very embarrassed. I can now breathe Reviewed on: 27th May 2026

Took a huge weight off my shoulders .

Comforting, helpful and non-judgmental. Helped me a great deal and took a huge weight off my shoulders. If you are thinking about approaching Stepchange, do it now, my only regret is not contacting them sooner Reviewed on: 27th May 2026

Can never get through to them on the phone.

Can never get through to them on the phone. Updated my status and then it says to call but nobody ever available. Reviewed on: 27th May 2026

Staff are very understanding of the massive pressure...

Staff are very understanding of the massive pressures and stress upon such a person or families with debt repayment and are very approachable, making you feel at ease as though they can feel the pain your in Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from MoneyPlus 4.09 from 2 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub