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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Save lives

This service left me feeling later, it helped me understand how to do things. Reviewed on: 22nd July 2021

Step Change saved my life.

After calling stepchange I felt like a huge weight had been lifted from my shoulders.My finances were out of control .My mental health suffered greatly. I cannot thank Step change enough for all their help.They didn't judge my situation, just helped every step of the way.I am now almost debt free thanks to them. Reviewed on: 22nd July 2021

Brilliant

Helpful and very understanding Staff are very friendly Reviewed on: 22nd July 2021

Very helpful

Helped when I was going through a bad spell Reviewed on: 22nd July 2021

less stress

Stepchange reduced the stress i was having from financial worries Reviewed on: 22nd July 2021

Professional

Very good indeed treated nicely with professional people very pleased Reviewed on: 22nd July 2021

Stepchange took my worries away

After contacting stepchange I was able to sleep at night again They were so helpful and I could stop worrying Reviewed on: 22nd July 2021

Excellent service, always friendly and more than happy to help

Stepchange saved my life, they helped turn my life around and gave me hope Reviewed on: 22nd July 2021

Fantastic Company

Fantastic Company helped me out at a very difficult time when I was in debt...5 star company Reviewed on: 22nd July 2021

Stepchange debt management

Excellent customer service dealt with my issues effectively and efficiently Reviewed on: 22nd July 2021

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