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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16352 reviews)

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4.95

Based on 16,352 reviews, last reviewed 7th May 2026

78700% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Got my life back on track If step change didn't help me I would still be struggling I was finding life really hard paying so much out each month to my debts and I went with ste... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16352)

incredible service and peace of mind

efficient and helpful service, I will be debt free in one month. Reviewed on: 11th April 2018

Excellent reassuring service

During a stressful time were very calm and reassuring and provided professional, reliable advice and a solution to debt problem. Reviewed on: 29th May 2017

Excellent advice

I've contacted step change a number of times and each time they are clear, non judgemental and knowledgeable. Reviewed on: 25th May 2017

Finances Took a Turn for The Worst - Step Change Where There To Help

My finances took a turn for the worst after experiencing a bout of depression, the debts kept mounting, I kept sweeping the problem under the carpet as I struggled to make payments and general living costs. In my desperation I contacted Step Change to seek advice and it was a huge relief, The staff at Step Change helped me set up a payment plan that was far more manageable and did so with a level of exemplary customer care and human empathy. This wonderful charity is a none-profit organisation and the amazing staff treated me with the utmost respect and understanding. Now I feel there is a light at the end of the tunnel. Reviewed on: 23rd May 2017

Perfect service for many years

I have been with stepchange since it was the cccs and have never had a problem, the service is great and it's quick and easy to update debts and annual review by doing this online, they do not charge and fees and are there for you not your creditors, I am no longer in the debt management plan but I do recommmend these to anyone struggling with debts Reviewed on: 15th May 2017

Help to stop you hiding from your debts

I'd spent far too long impersonating an Ostrich and burying my head in the sand about my issues. Step Changes service was super easy to use and meant I no longer had to hide away from what was happening and could face my problems head on without fear. Their web tools helped me work out a reasonable budget and suggested fair amounts to spend on things such as clothes which when you are in debt you don't always consider buying for yourself. They provided me with template letters to contact my debtors and arrange minimum payments which I could afford! They took away a lot of stress and I really would recommend them. Reviewed on: 7th May 2017

Great service received

Step change helped my family through a difficult financial time and alleviated a lot of stress as they dealt with all creditors on our behalf Reviewed on: 4th May 2017

Life Changer

This company has helped our household manage our debts at an extremely difficult time. Can't stress enough how much it has helped my father at a time when debt collectors were at our doors! Let them talk to the debtors not you ! Reviewed on: 3rd May 2017

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent & Understanding

A brilliant charity, go above and beyond to listen and ensure that you are supported every step of the way. Reviewed on: 11th April 2017

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