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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

So helpful

Has made all the difference to my financial life. Reviewed on: 22nd July 2021

Lifesavers

I was in an awful financial mess, so bad I just buried my head and hid from creditors until, inevitably, they caught up with me. I was depressed, scared, hopeless... a friend recommended Stepchange. I contacted them and within a matter of hours we had started the process of getting my finances in order. what a weight was lifted. I'm now only a year or so away from finally being DEBT FREE. I've learned alot in the process via newsletter and info emails. I'm now a bit of a budgeting demon. THANK YOU STEPCHANGE AND ALL YOU WONDERFUL LADS AND LASSES THAT WORK THERE! I 'owe' you *wink wink* Reviewed on: 22nd July 2021

Brilliant

What a fantastic company, so understanding and knowledgeable. Put me at ease straight away. Reviewed on: 22nd July 2021

Fabulous help

Could not b more helpful. Thank you Reviewed on: 22nd July 2021

So Helpful

Step Change have been wonderful, really helpful and not judgemental at all. So friendly and easy to speak to. Reviewed on: 22nd July 2021

Great support and advice clearly explained

Friendly dealt with - without fear of judgement - supportive descriptive and reassuring Reviewed on: 22nd July 2021

Helped me out of difficult situation

Friendly thorough and sympathetic. Made my life easier for the time being. Reviewed on: 22nd July 2021

Fantastic help

Helped sort my unexpected finances difficulty out. Took over and talked me through it I found it very reassuring to know it was going to be sorted for me. Good process and everyone has been so helpful. I have had a few issues along the way but mainly due to creditors and once I contacted step change they helped deal with the issues. Reviewed on: 22nd July 2021

Life savers

Excellent support and guidance from the start lifted a weight from my worries Reviewed on: 22nd July 2021

Help when it's needed

I was in financial difficulties untill I called them. It's one of the most helpful and easy experiences I've ever had Reviewed on: 22nd July 2021

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