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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

less stress

5
Stepchange reduced the stress i was having from financial worries Reviewed on: 22nd July 2021
david walsh's avatar
david walsh

Professional

5
Very good indeed treated nicely with professional people very pleased Reviewed on: 22nd July 2021
S v sherry 's avatar
S v sherry

Stepchange took my worries away

5
After contacting stepchange I was able to sleep at night again They were so helpful and I could stop worrying Reviewed on: 22nd July 2021
Shirley Greener's avatar
Shirley Greener

Excellent service, always friendly and more than happy to help

5
Stepchange saved my life, they helped turn my life around and gave me hope Reviewed on: 22nd July 2021
Mjh 21's avatar
Mjh 21

Fantastic Company

5
Fantastic Company helped me out at a very difficult time when I was in debt...5 star company Reviewed on: 22nd July 2021
Les Mosedale's avatar
Les Mosedale

Stepchange debt management

5
Excellent customer service dealt with my issues effectively and efficiently Reviewed on: 22nd July 2021
Darren Macdonald's avatar
Darren Macdonald

Life saver

5
Step Change has allowed me to get my life back on track, without them I don't know where I'd be now. Reviewed on: 22nd July 2021
Elibob's avatar
Elibob

Life saver

5
Step change completely turned my life around and helped me get out of what seemed like a never ending hole of stress. Reviewed on: 22nd July 2021
Sam Pomfrey's avatar
Sam Pomfrey

Getting my life back

5
When I first contacted StepChange they were very helpful and friendly and explained everything. They still are helpful too . If I have any worries they’re quick to resolve. Reviewed on: 22nd July 2021
Sian Mealor's avatar
Sian Mealor

Best in the industry

5
They have been welcoming and supportive since the day I decided to sort my debts out. With absolutely no judgments of me or my financial situation, they set out my options in a clear and concise way that made the process easy to get on board with. Every interaction I have had with a member of their staff has been fair and as a result I am well on the way to clearing my debts. I can't speak highly enough of what they do for people who are in need and I will be forever grateful to them. They would truly deserve this award. Reviewed on: 22nd July 2021
Calvin's avatar
Calvin

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