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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Amazing all the way!

Stepchange have been a tremendous help to me, their service is second to none and they have made my life so much easier with the excellent help & support that they provide. ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 22nd July 2021

The best customer service you could ask for

Totally made an awful situation so much easier and took away all the stress and worry Reviewed on: 22nd July 2021

Have been very good with explaining situations

When i thought i couldn't survive anymore through money troubles a lovely lady calmed and consoled me with ways to sort things out and put a smile on my face again. Reviewed on: 22nd July 2021

Peace of mind knowing they are there for you

Sadly got myself into a state with catalogues and loans negative equity ,Step change took the wolves away from the door and helped relieve my stress and anxious state. Still paying debts off but know I can call on step change with any concern or financial worry Reviewed on: 22nd July 2021

The only people that helped when I had no where to turn.

There was quite a lot of paperwork to do, but stepchange were there to help, every step. The relief when they finally said they could help was tremendous. Thankyou Reviewed on: 22nd July 2021

Excellent

Excellent service very helpful and friendly Reviewed on: 22nd July 2021

Excellent service

Step Change provide excellent service, they have helped me turn my financial situation around. They are easy to contact, very pleasant and knowledgeable. Thank you StepChange. Reviewed on: 22nd July 2021

You were there for me when I was going through a a very worrying time in my life

Your advice and help from my first contact with you has been has been so reassuring, so grateful Reviewed on: 22nd July 2021

Peace of mind

They were so helpful, talked through everything with my husband and I. Didn’t judge us. Reviewed on: 22nd July 2021

So helpful

Has made all the difference to my financial life. Reviewed on: 22nd July 2021

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