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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,667 reviews, last reviewed 23rd Jul 2026
75640% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026
Ali Molaei's avatar
Ali Molaei

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Life saver

5
Step Change has allowed me to get my life back on track, without them I don't know where I'd be now. Reviewed on: 22nd July 2021
Elibob's avatar
Elibob

Life saver

5
Step change completely turned my life around and helped me get out of what seemed like a never ending hole of stress. Reviewed on: 22nd July 2021
Sam Pomfrey's avatar
Sam Pomfrey

Getting my life back

5
When I first contacted StepChange they were very helpful and friendly and explained everything. They still are helpful too . If I have any worries they’re quick to resolve. Reviewed on: 22nd July 2021
Sian Mealor's avatar
Sian Mealor

Best in the industry

5
They have been welcoming and supportive since the day I decided to sort my debts out. With absolutely no judgments of me or my financial situation, they set out my options in a clear and concise way that made the process easy to get on board with. Every interaction I have had with a member of their staff has been fair and as a result I am well on the way to clearing my debts. I can't speak highly enough of what they do for people who are in need and I will be forever grateful to them. They would truly deserve this award. Reviewed on: 22nd July 2021
Calvin's avatar
Calvin

Amazing all the way!

5
Stepchange have been a tremendous help to me, their service is second to none and they have made my life so much easier with the excellent help & support that they provide. ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 22nd July 2021
Cuneyt Sengunes's avatar
Cuneyt Sengunes

The best customer service you could ask for

5
Totally made an awful situation so much easier and took away all the stress and worry Reviewed on: 22nd July 2021
andreajedwards23@gmail.com's avatar
[email protected]

Have been very good with explaining situations

4
When i thought i couldn't survive anymore through money troubles a lovely lady calmed and consoled me with ways to sort things out and put a smile on my face again. Reviewed on: 22nd July 2021
Lynne Wright 's avatar
Lynne Wright

Peace of mind knowing they are there for you

5
Sadly got myself into a state with catalogues and loans negative equity ,Step change took the wolves away from the door and helped relieve my stress and anxious state. Still paying debts off but know I can call on step change with any concern or financial worry Reviewed on: 22nd July 2021
Derek Mansfield 's avatar
Derek Mansfield

The only people that helped when I had no where to turn.

5
There was quite a lot of paperwork to do, but stepchange were there to help, every step. The relief when they finally said they could help was tremendous. Thankyou Reviewed on: 22nd July 2021
Carmen Tothill's avatar
Carmen Tothill

Excellent

5
Excellent service very helpful and friendly Reviewed on: 22nd July 2021
Margy Rainey's avatar
Margy Rainey

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