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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Brilliant

5
Helpful and very understanding Staff are very friendly Reviewed on: 22nd July 2021
James Rose's avatar
James Rose

Very helpful

5
Helped when I was going through a bad spell Reviewed on: 22nd July 2021
Jakie Payne's avatar
Jakie Payne

less stress

5
Stepchange reduced the stress i was having from financial worries Reviewed on: 22nd July 2021
david walsh's avatar
david walsh

Professional

5
Very good indeed treated nicely with professional people very pleased Reviewed on: 22nd July 2021
S v sherry 's avatar
S v sherry

Stepchange took my worries away

5
After contacting stepchange I was able to sleep at night again They were so helpful and I could stop worrying Reviewed on: 22nd July 2021
Shirley Greener's avatar
Shirley Greener

Excellent service, always friendly and more than happy to help

5
Stepchange saved my life, they helped turn my life around and gave me hope Reviewed on: 22nd July 2021
Mjh 21's avatar
Mjh 21

Fantastic Company

5
Fantastic Company helped me out at a very difficult time when I was in debt...5 star company Reviewed on: 22nd July 2021
Les Mosedale's avatar
Les Mosedale

Stepchange debt management

5
Excellent customer service dealt with my issues effectively and efficiently Reviewed on: 22nd July 2021
Darren Macdonald's avatar
Darren Macdonald

Life saver

5
Step Change has allowed me to get my life back on track, without them I don't know where I'd be now. Reviewed on: 22nd July 2021
Elibob's avatar
Elibob

Life saver

5
Step change completely turned my life around and helped me get out of what seemed like a never ending hole of stress. Reviewed on: 22nd July 2021
Sam Pomfrey's avatar
Sam Pomfrey

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