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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

So understanding and helpful

I suffer with depression. The person I spoke to made me feel calm and relaxed. Reviewed on: 22nd July 2021

So quick and easy

step change are just a phone call away at anytime they don’t judge and are there when there is no one else to turn to. They are the best!!!! Reviewed on: 22nd July 2021

Excellent support in difficult times

Very supportive service when I needed it most. Staff always non judgemental and helpful. Would not have been able to pull through and manage my debt crisis without them. Reviewed on: 22nd July 2021

Dmp

Stepchange have been very helpful and understanding with my circumstances and have helped to put things into place. Thanksgiving stepchainge Reviewed on: 22nd July 2021

Just relief

Everything on line with one phone call and the relief is unimaginable Reviewed on: 22nd July 2021

empowerment

Excellent support and reassurance from Step change, giving one the confidence to take control of finances Reviewed on: 22nd July 2021

Excellent company

Helped me so much with all my finance stuff Reviewed on: 22nd July 2021

Excellent service and support

Happy to be on board with Step change make my life stress free... Reviewed on: 22nd July 2021

Very helpful and always there to advice you

I find them easy to talk to and they help you. If you run into trouble they make sure you can afford your repayments Reviewed on: 22nd July 2021

Distressing The Stress

Helping me through so many difficult and challenging times in my life and providing a light in my dark thought of my life Reviewed on: 22nd July 2021

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