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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18663)

Excellence

5
Provided a service when I was at my lowest which has enabled me to repay my debts,k Thank you all Reviewed on: 22nd July 2021
John Howard's avatar
John Howard

Excellent service

5
Put my mind at rest so grateful as can be very stressful Reviewed on: 22nd July 2021
Ashley walker 's avatar
Ashley walker

Life savers.

5
Step change provides an incredible service in dark times. Their common sense advice, usable plans and great knowledge have been a huge help to me. They provide a path out of the unexpected pitfalls of life that any of us can experience. Reviewed on: 22nd July 2021
Joe Salmon's avatar
Joe Salmon

A lifeline

5
During the pandemic my finances were severely affected and they were the answer to my troubles. Reviewed on: 22nd July 2021
Alan Moustafa's avatar
Alan Moustafa

Step change help me and getting out of debt thank you

5
What more can say they they are very good Reviewed on: 22nd July 2021
Richard Baker's avatar
Richard Baker

Very helpful

5
Excellent service takes away all the pressure and always helpful and supportive many thanks to step change Reviewed on: 22nd July 2021
michael obrien's avatar
michael obrien

Life saver

5
Stepchange helped me get on with life free of anxiety and depression Reviewed on: 22nd July 2021
Alan's avatar
Alan

they have helped me in many situations before.

5
They have helped me in many situations. Reviewed on: 22nd July 2021
George Barghach's avatar
George Barghach

Very helpful

5
Very helpful and nice people Helped me tremendously with my debt and gave good advice Reviewed on: 22nd July 2021
Maria Ferreira's avatar
Maria Ferreira

So easy with their help and understanding

5
I thought there was no light at the end of the tunnel until that first phone call..they changed my future for the better..massive thanks to all the team. Reviewed on: 22nd July 2021
Clifford fryers's avatar
Clifford fryers

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