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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Peace of Mind with Step Change

It was a decision I put off too long to get help with my debts, I wish I had done it sooner as Step Change were very understanding and made life so much easier and stress free. The annual reviews can still bring about some stress despite it being a painless process. If you need help, call Step Change its the best call you'll make. Reviewed on: 22nd July 2021

Lifesavers

They have really helped me get out of a mess always calm and reassuring when I ring them in a panic. Really grateful for their help!!! Reviewed on: 22nd July 2021

Step Change Review

They are brilliant can sleep nights now i peasce Reviewed on: 22nd July 2021

Amazing

Amazing people who don't judge and do everything they can to help. Reviewed on: 22nd July 2021

Life changing organisation for the good

Stepchange absolutely changed my life from one of severe depression to a life of being able to cope and feel positive about my future. With friendly staff and an easy process enrolling I honestly do not know what I would have done without Stepchange. Fantastic charity well deserve an award and to win. Thank you sincerely Stepchange Reviewed on: 22nd July 2021

Best l leg up I ever had

After getting into financial difficulties due to Critical illness Step change have sorted my problems and their assistance has been immeasurable Reviewed on: 22nd July 2021

Lifesaver

Very very helpful and saved me from complete despair. Reviewed on: 22nd July 2021

First class service

They’ve been a great helping me with my finances Reviewed on: 22nd July 2021

Was there to help

Stepchange filled me with the confidence to change my money situation for the better. Supported me along the way in a clear and considerate manner Reviewed on: 22nd July 2021

So understanding and helpful

I suffer with depression. The person I spoke to made me feel calm and relaxed. Reviewed on: 22nd July 2021

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