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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step Change Review

They are brilliant can sleep nights now i peasce Reviewed on: 22nd July 2021

Amazing

Amazing people who don't judge and do everything they can to help. Reviewed on: 22nd July 2021

Life changing organisation for the good

Stepchange absolutely changed my life from one of severe depression to a life of being able to cope and feel positive about my future. With friendly staff and an easy process enrolling I honestly do not know what I would have done without Stepchange. Fantastic charity well deserve an award and to win. Thank you sincerely Stepchange Reviewed on: 22nd July 2021

Best l leg up I ever had

After getting into financial difficulties due to Critical illness Step change have sorted my problems and their assistance has been immeasurable Reviewed on: 22nd July 2021

Lifesaver

Very very helpful and saved me from complete despair. Reviewed on: 22nd July 2021

First class service

They’ve been a great helping me with my finances Reviewed on: 22nd July 2021

Was there to help

Stepchange filled me with the confidence to change my money situation for the better. Supported me along the way in a clear and considerate manner Reviewed on: 22nd July 2021

So understanding and helpful

I suffer with depression. The person I spoke to made me feel calm and relaxed. Reviewed on: 22nd July 2021

So quick and easy

step change are just a phone call away at anytime they don’t judge and are there when there is no one else to turn to. They are the best!!!! Reviewed on: 22nd July 2021

Excellent support in difficult times

Very supportive service when I needed it most. Staff always non judgemental and helpful. Would not have been able to pull through and manage my debt crisis without them. Reviewed on: 22nd July 2021

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