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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Changed my life

They have given me light at the end of a very dark tunnel Reviewed on: 22nd July 2021

Life changers.

From being near suicidal with worry about my dire financial situation to now being so much calmer and relaxed. The people with whom you deal at Stepchange are absolutely wonderful. Friendly,courteous and can be relied on to do everything possible to help. Always keeping me updated on matters pertaining to my situation. In all honesty I cannot find words good enough to describe this organisation. Reviewed on: 22nd July 2021

Helpful

I was struggling financially Stepchange helped me Reviewed on: 22nd July 2021

I KNOW StepChange has help me a Great way

Stepchange has help me a Great Deal Reviewed on: 22nd July 2021

Excellence

Provided a service when I was at my lowest which has enabled me to repay my debts,k Thank you all Reviewed on: 22nd July 2021

Excellent service

Put my mind at rest so grateful as can be very stressful Reviewed on: 22nd July 2021

Life savers.

Step change provides an incredible service in dark times. Their common sense advice, usable plans and great knowledge have been a huge help to me. They provide a path out of the unexpected pitfalls of life that any of us can experience. Reviewed on: 22nd July 2021

A lifeline

During the pandemic my finances were severely affected and they were the answer to my troubles. Reviewed on: 22nd July 2021

Step change help me and getting out of debt thank you

What more can say they they are very good Reviewed on: 22nd July 2021

Very helpful

Excellent service takes away all the pressure and always helpful and supportive many thanks to step change Reviewed on: 22nd July 2021

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