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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Distressing The Stress

Helping me through so many difficult and challenging times in my life and providing a light in my dark thought of my life Reviewed on: 22nd July 2021

Life savers

Really helped us out of a difficult situation Reviewed on: 22nd July 2021

Able to sleep at night now debt being taken care of

D. M. P worked out and consideration is given to everything, discussion and very helpful advice. Dmp easy to keep to any problems in payments contact them and they will amend it to your current situation. Thank you Stepchange for all your support. Reviewed on: 22nd July 2021

Customer service

Step change have been an incredible blessing to me.! The other thing I noticed is thier customer service is the highest level of excellence whenever I phone them. I have been a security officer for the last 30 years, and customer service is what I am well known for so believe me when I tell that I know what I am talking about and would not say so about stepchange if it was not true! Reviewed on: 22nd July 2021

Amazing company

The support and assistance from the staff are excellent, sympathetic, great compassionate people Reviewed on: 22nd July 2021

'Life support' for people in debt

Step change make dealing with your struggles clean and easy to understand they offer fantastic support Reviewed on: 22nd July 2021

Excellent value for no money!

Excellent service as simple as that, very knowledgeable staff always give excellent advice and if they don’t know the answer they will find someone who does!! Reviewed on: 22nd July 2021

Changed my life

They have given me light at the end of a very dark tunnel Reviewed on: 22nd July 2021

Life changers.

From being near suicidal with worry about my dire financial situation to now being so much calmer and relaxed. The people with whom you deal at Stepchange are absolutely wonderful. Friendly,courteous and can be relied on to do everything possible to help. Always keeping me updated on matters pertaining to my situation. In all honesty I cannot find words good enough to describe this organisation. Reviewed on: 22nd July 2021

Helpful

I was struggling financially Stepchange helped me Reviewed on: 22nd July 2021

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