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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Dmp

Stepchange have been very helpful and understanding with my circumstances and have helped to put things into place. Thanksgiving stepchainge Reviewed on: 22nd July 2021

Just relief

Everything on line with one phone call and the relief is unimaginable Reviewed on: 22nd July 2021

empowerment

Excellent support and reassurance from Step change, giving one the confidence to take control of finances Reviewed on: 22nd July 2021

Excellent company

Helped me so much with all my finance stuff Reviewed on: 22nd July 2021

Excellent service and support

Happy to be on board with Step change make my life stress free... Reviewed on: 22nd July 2021

Very helpful and always there to advice you

I find them easy to talk to and they help you. If you run into trouble they make sure you can afford your repayments Reviewed on: 22nd July 2021

Distressing The Stress

Helping me through so many difficult and challenging times in my life and providing a light in my dark thought of my life Reviewed on: 22nd July 2021

Life savers

Really helped us out of a difficult situation Reviewed on: 22nd July 2021

Able to sleep at night now debt being taken care of

D. M. P worked out and consideration is given to everything, discussion and very helpful advice. Dmp easy to keep to any problems in payments contact them and they will amend it to your current situation. Thank you Stepchange for all your support. Reviewed on: 22nd July 2021

Customer service

Step change have been an incredible blessing to me.! The other thing I noticed is thier customer service is the highest level of excellence whenever I phone them. I have been a security officer for the last 30 years, and customer service is what I am well known for so believe me when I tell that I know what I am talking about and would not say so about stepchange if it was not true! Reviewed on: 22nd July 2021

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