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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great organisation, great people

What a wonderful organisation, was referred by one of my creditors, have given me a bit of breathing space to sort out my finances.Cannot recommend them more highly Reviewed on: 28th June 2021

Always happy to help

I have had 2 DMP’s set up with StepChange in the last 4yrs. It is super easy to set up, the staff are always listening on any conversations and follow up any queries to the best of their ability. They have helped me manage my money, which in turn has helped improve my mental health, I would highly recommend them to anyone who was having similar debt worries to myself Reviewed on: 28th June 2021

Right place right time expert help

They know what they are doing! This really is what I needed as never having been in this situation before, they put me at my ease explaining everything in layman terms. Reviewed on: 25th June 2021

So helpful

I was at the end of my tether and I thought I would end up on the streets. StepChange have helped me through every painful step and were never judgmental. Reviewed on: 25th June 2021

Like a Great Weight Has Been Lifted

Both my adult children lost their jobs and I am a pensioner. We also have a mortgage. Step Change have been wonderful in helping me practically with empathy and compassion Reviewed on: 25th June 2021

What a relief

I was so worried about my debts during the Covid 19 pandemic. Stepchange were amazing, sorted out all the arrangements for me and make the payments to my creditors. Reviewed on: 25th June 2021

Facing up to my debts

Feeling lost, worried and nowhere to turn Stepchange helped me come to terms with my debit worries and deal with my problems instead of hiding from them! Thank god for Stepchange. Reviewed on: 25th June 2021

Less worry less upset

Most kind and understanding to talk to thay explain everything very clearly to understand and I don't have sleepless nights anymore thanks to step change Reviewed on: 25th June 2021

Life changing

So helpful and understanding got me out of the black hole sorted everything could phone if problem needed to be sorted excellent service have recommended to lots of friends already Reviewed on: 25th June 2021

They do not charge for failed direct debit

They take the burden off your shoulders. I trust Stepchange to find a solution that suits your circumstances. I would recommend them to anyone struggling with debts. Reviewed on: 25th June 2021

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