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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Amazing service

Been with step charge for many years , I do not know where I would be with these amazing people, helped me through so much . Reviewed on: 2nd July 2021

I love Step Change

very convenient and safe. I'm learning to plan expenses)) Reviewed on: 2nd July 2021

Thank you step change !!!!

All staff are brilliant so understanding so helpful They help all the way. Stepchange you should be proud of your staff . They go above and beyond Reviewed on: 30th June 2021

Help, support and peace of mind.

I got into a bad situation with my money after I broke my ankle and could only get sick pay for a period of time. Spiralling costs and mental health issues meant I did not make sensible choices to get out of debt. This was some years ago now. Through more ups and downs Dtrp Change have helped me get back in control and I am only 10 months off being debt free. They are an amazing team of people who genuinely care about their customers. Reviewed on: 29th June 2021

Great Customer Services

May the almighty lord blessed the whole of Step Change management for their valuable advices and supports I received in 2018, They managed to get an agreements with nearly 13 creditors with some huge amount of debts , I would strongly recommend Step Change to anybody who is facing debt problems. Long life to the whole of Step Change. Reviewed on: 28th June 2021

Awesome

Such a god send , I would of sunk without Step Change "Stepping" in to help me out of a hole which was of not my doing. I cannot thank the kind , understanding souls on the end of the life line .. Long may they continue doing so Reviewed on: 28th June 2021

Great organisation, great people

What a wonderful organisation, was referred by one of my creditors, have given me a bit of breathing space to sort out my finances.Cannot recommend them more highly Reviewed on: 28th June 2021

Always happy to help

I have had 2 DMP’s set up with StepChange in the last 4yrs. It is super easy to set up, the staff are always listening on any conversations and follow up any queries to the best of their ability. They have helped me manage my money, which in turn has helped improve my mental health, I would highly recommend them to anyone who was having similar debt worries to myself Reviewed on: 28th June 2021

Right place right time expert help

They know what they are doing! This really is what I needed as never having been in this situation before, they put me at my ease explaining everything in layman terms. Reviewed on: 25th June 2021

So helpful

I was at the end of my tether and I thought I would end up on the streets. StepChange have helped me through every painful step and were never judgmental. Reviewed on: 25th June 2021

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