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StepChange: Debt advice reviews

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4.95
Based on 16,438 reviews, last reviewed 8th May 2026
82800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

StepChange delivered appropriate advice the advice... After contacting StepChange I have found the advice given to me to be succinct and informative while boosting my confidence in management of my debt. ... Read more Reviewed on: 8th May 2026
Antony T's avatar
Antony T

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026
Nicola W's avatar
Nicola W
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16438)

A big help when needed

5
Was at a low point in life with debts and creditors chasing me.... didn't know where to turn. A quick search, a short form to fill and a quick call and everything changed. Step Change were a great help and my dreaded debts that were bringing me down are slowly disappearing... no more calls or letters demanding money. Absolutely terrific service. Reviewed on: 23rd April 2020
Zack's avatar
Zack

Best thing I have ever done

5
Step change have changed my life. The support you get and what they do are amazing. So helpful and always understanding. I would Not be where I am today with out them. Reviewed on: 23rd April 2020
Jay123's avatar
Jay123

Simply Amazing

5
Im a grown man who has worked in fast paced tough environments but I burst into tears after speaking to one of the agents from step change. I had got to the point when I no longer thought I deserved help or for someone to speak to me like a human. They were kind, supportive and explained everything so well. They continue to support me now through my DMP it means I can repay my debts without losing everything and still being able to live. Simply outstanding Reviewed on: 23rd April 2020
Mark's avatar
Mark

Stress

4
They took the stress away by dealing with my lenders , and asking them to hold the interest. Reviewed on: 23rd April 2020
Adrienne Reynard's avatar
Adrienne Reynard

Amazing

5
Everything they provide is high calibre, the staff are amazing and they put your at ease, until I used stepchange there was no way out Reviewed on: 23rd April 2020
Feznal89 's avatar
Feznal89

StepChange are inspirational; giving cause for hope and peace of mind to customers who are deeply-affected by a myriad of life events.

5
I am Financial Services Executive Consultant. I specialise in Banking/Credit experiences and have followed StepChange for a year. They are true pioneers of customer financial wellbeing. Reviewed on: 20th April 2020
Richard Emmett's avatar
Richard Emmett

incredible service and peace of mind

5
efficient and helpful service, I will be debt free in one month. Reviewed on: 11th April 2018
fajeets's avatar
fajeets

Excellent reassuring service

5
During a stressful time were very calm and reassuring and provided professional, reliable advice and a solution to debt problem. Reviewed on: 29th May 2017
Joan Clark's avatar
Joan Clark

Excellent advice

5
I've contacted step change a number of times and each time they are clear, non judgemental and knowledgeable. Reviewed on: 25th May 2017
Kirsty 's avatar
Kirsty

Finances Took a Turn for The Worst - Step Change Where There To Help

5
My finances took a turn for the worst after experiencing a bout of depression, the debts kept mounting, I kept sweeping the problem under the carpet as I struggled to make payments and general living costs. In my desperation I contacted Step Change to seek advice and it was a huge relief, The staff at Step Change helped me set up a payment plan that was far more manageable and did so with a level of exemplary customer care and human empathy. This wonderful charity is a none-profit organisation and the amazing staff treated me with the utmost respect and understanding. Now I feel there is a light at the end of the tunnel. Reviewed on: 23rd May 2017
David Cannon's avatar
David Cannon

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