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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Debt relief

Brilliant they dealt with ghe matter straight away always keep u updated with changes I couldn't ask fir a better company to help me Reviewed on: 24th June 2021

Stepchange saved my sanity

I was feeling crushed, but Stepchange helped me out so easily. I honestly think they save lives. Reviewed on: 24th June 2021

Simply put, they are wonderful...

I was actually not eating or sleep over my debts...within minutes of talking to them I felt better, they deserve all the thanks in the world Reviewed on: 24th June 2021

Very easy to deal with

Friendly and knowledgable staff who put you at ease in difficult situation. Very grateful to all. Reviewed on: 24th June 2021

Step Change Experience

Stepchange are truly helpful and dedicated to what they do. They show not only professionalism, but passion towards their clients. I talk from experience. Reviewed on: 24th June 2021

Any problems there is always a solution when I seek advice

Got into difficulty paying my debts step change took the worry off my shoulders and sorted the problem out you never know what’s round the corner Reviewed on: 24th June 2021

So helpful

I was worried that my debts might soon get out of control. But after contacting StepChange they have been brilliant. They are understanding and helpful and have helped me get back on my feet again. Thank you StepChange! Reviewed on: 24th June 2021

1960

Helpful friendly and out me totally at ease speaking about my situation. I slept well for first time in months after discussing my debt with them. Reviewed on: 24th June 2021

Sorted out my worries

Given the diagnosis of being terminally ill is probably one of the worst things and the fear of not being able to pay off existing debts and thought of it being passed on to your loved ones is terrifying. Thankfully Stepchange were there to take me through the process sort out payments and give me piece of mind. Thanks all Stepchange staff for treating me in most professional and sympathetic way. Reviewed on: 24th June 2021

Excellent service every time

They are always there to help and are always there to help you understand each process of the way (even if they have already explained). They are very understanding to your circumstances and have excellent customer service. Reviewed on: 24th June 2021

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