Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Professional, understanding.

After years of stretching my budget to pay debts,Step Change was recommended by a creditor! Have now had a period of calm and consolidation. So helpful to my finances and peace of mind. Thank you Reviewed on: 24th June 2021

Very friendly and efficient staff.

I have been on debts and I was very help from any member of the team to deal with my creditors. Reviewed on: 24th June 2021

Made my life less stressful.

Stepchange took a load of my mind Reviewed on: 24th June 2021

Professional and helpful.

They’re a godsend. Particularly in these unusual times. Reviewed on: 24th June 2021

Excellent

Phone these first they are a 5 star service Reviewed on: 24th June 2021

Fantastic help!

Step Change have really helped to take my debts off my conscience. Couldn’t recommend them enough to take away the stress. Reviewed on: 24th June 2021

Took my worries away, with one phone call

Very professional, and understanding. I can't praise them enough. Just one phone call, that's all it took to put my mind at rest. Reviewed on: 24th June 2021

Top service, highly recommended.

Very helpful and informative; their advisors were efficient and dedicated to helping me sort my debt. Reviewed on: 24th June 2021

Excellent service

Always very helpful, caring and non-judgemental - excellent service that takes a weight off your shoulders Reviewed on: 24th June 2021

Calmness Within The Chaos

I'm almost into my 5th year of a 6 year DMP. So now there is light at the end of the tunnel. So different to those dark days at the beginning where Stepchange we're my last hope. They we're calmness in the chaos of defaults, creditor calls and letter's. All of which Stepchange took control of to my great relief. Reviewed on: 24th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub