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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good to have support in these difficult times

I have had some encouraging email alerts with various examples of people who are going through the same problems as myself and the progress they have made as well as what they had to do to make those changes. Essentially they were given excellent advice from Step Change to help them to get back on track with their finances. Reviewed on: 24th June 2021

Brilliant

They gave me total support and guidance in my most difficult time. They were totally nonjudgmental.I would recommend them with hesitation. Reviewed on: 24th June 2021

Saved my life

I did not know what would happen to me how i would pay my bills i was terrified. Stepchange made me want to live when they took over my finances. Reviewed on: 24th June 2021

Debt relief

Brilliant they dealt with ghe matter straight away always keep u updated with changes I couldn't ask fir a better company to help me Reviewed on: 24th June 2021

Stepchange saved my sanity

I was feeling crushed, but Stepchange helped me out so easily. I honestly think they save lives. Reviewed on: 24th June 2021

Simply put, they are wonderful...

I was actually not eating or sleep over my debts...within minutes of talking to them I felt better, they deserve all the thanks in the world Reviewed on: 24th June 2021

Very easy to deal with

Friendly and knowledgable staff who put you at ease in difficult situation. Very grateful to all. Reviewed on: 24th June 2021

Step Change Experience

Stepchange are truly helpful and dedicated to what they do. They show not only professionalism, but passion towards their clients. I talk from experience. Reviewed on: 24th June 2021

Any problems there is always a solution when I seek advice

Got into difficulty paying my debts step change took the worry off my shoulders and sorted the problem out you never know what’s round the corner Reviewed on: 24th June 2021

So helpful

I was worried that my debts might soon get out of control. But after contacting StepChange they have been brilliant. They are understanding and helpful and have helped me get back on my feet again. Thank you StepChange! Reviewed on: 24th June 2021

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