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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Their support was with debt management was the turning point to me being confident with keeping on top of my bills and my spending.

When I found Stepchange I had been convinced that I would be stuck with my debt forever. I was overwhelmed and could not see a way out. They helped me set out a financial plan with which I paid toward my debt in a manageable way. I am now 3 months away from paying it all back. I gained confidence in budgeting and keeping account of my spending. I'm a happier less stressed mom and my personal finances are not so daunting anymore. Reviewed on: 20th June 2021

Totally recommended

Put my mind at ease after years of worrying Reviewed on: 20th June 2021

Wholly recommend

Stepchange took all the stress and sorry away. Really friendly, not judgemental in any way just sensible clear sound advice. If there are any issues I just phone them and they help me sort it out. No problem. I feel very relieved they are there if and when I need them. A1 all the way. Reviewed on: 20th June 2021

Easy, Peasy, with StepChange

Our debts are still there but StepChange take away the stress and worry and make it so easy to carry on paying off the debts a little at a time. Anyone who has debt problems should have a chat with them, they are nice people. Reviewed on: 19th June 2021

Life saving

So easy to talk to and extremely helpful. Reviewed on: 19th June 2021

They helped me so much

I was struggling with debt after having a stroke. I was finding it hard to organise my life. They helped me a lot Reviewed on: 19th June 2021

outstanding

been with step change for a few years now they are so supportive,make each step simple and uncomplicated,and the support is with you every step of the way. Reviewed on: 19th June 2021

Absolutely brilliant company

With our step change I would have been bankrupt lost my job an possibly my relationship an mu daughter I can not put in to words how much I have been helped by them Reviewed on: 19th June 2021

Massive help 5*

My finances was out of control, I was making my minimum payments but the interest was just spiralling and I could’nt see any way out of the mess. Stepchange helped me so much, consolidated my debts and communicated with my borrowers. A massive weight off shoulders Reviewed on: 19th June 2021

Bestest thing ever

So pleased I did this, Stepchange has been so helpful and now I can get on with the rest of my life. Reviewed on: 19th June 2021

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