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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18663)

Relief

5
Stepchange gives you hope to start again, and relief from all your anxiety Reviewed on: 19th June 2021
Sandra's avatar
Sandra

Amazing Service

5
Step Change really made a difference to my situation that was causing alot of stress and anxiety. Once the DMP was set up by them I felt a great sense of relief. Their customer service is excellent. Reviewed on: 19th June 2021
Jen's avatar
Jen

Saved My Life!

5
I had gotten increasingly deeply in debt slowly but surely over a period of many many many years, not because I was profligate, just that I was earning little more than minimum wage - and *was* a smoker! Despite hating my job, I carried on working for nearly three years after I reached pensionable age (at 63.5 years old) and did manage to pay off thousands of pounds worth of debt. But in the end the stress was too much, my physical & mental health gave out and I got sacked. I honestly thought I would lose everything - not just my very modest home but also all my near-worthless but treasured belongings - and end up living on the streets. I don't know what would have happened if a friend hadn't recommended me to StepChange! They were completely non-judgmental about how I'd gotten into debt, just explained to me about how they could help me set up a Debt Management Plan - which I am both willing and able to stick to - and have thus shielded me from all the awful threatening letters, etc! I would not have known how to cope without their help. xxx Reviewed on: 18th June 2021
MsGeorgieBrown's avatar
MsGeorgieBrown

Helpful Advice

4
The advice given was helpful and easily understood. Reviewed on: 18th June 2021
Linda Faulkner's avatar
Linda Faulkner

Easy and stress free

5
Step Change takes all the pain out of dealing with creditors and the technology is easy to use and helps with every step of the way. Reviewed on: 18th June 2021
Peter Sadler's avatar
Peter Sadler

Relief from worry

5
Once I had contacted Step Change then all my worries disappeared. Reviewed on: 18th June 2021
John Kimberley's avatar
John Kimberley

They r very throgher in what they discuss with you

5
They discuss everything in deayail so you know Reviewed on: 18th June 2021
Julie-anne Jones's avatar
Julie-anne Jones

Good experience

5
Step change are very helpful and they gave me peace of mind and stop me worrying about my Debts Reviewed on: 18th June 2021
Lesley thomson's avatar
Lesley thomson

Excellent

5
Very professional and very helpful, they talk you through everything and take the pressure off you. Reviewed on: 18th June 2021
Susan Dixon's avatar
Susan Dixon

Relief

5
Stepchange have relieved us of the horrendous worry and the absolute terror of being in such awful debt and have given us a solution to get us debt free over a period of years, according to our income/ expenditure can’t thank them enough for their empathic understanding of our situation Reviewed on: 18th June 2021
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