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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange turned my life around.

I was in a terrible state due to large debts and sudden illnesses. I went to citizens advice who were brilliant and put me on to Stepchange. I’m now doing really well. Reviewed on: 19th June 2021

Fantastic help and advice

Always there for me, understanding and patient, I can’t thank them enough for sorting everything out for me. Reviewed on: 19th June 2021

Lightened the load and lifted my spirit

Can't thank Step change enough,they completely turned my life around,I was in a mess with my finances,Step change was recommended to me,the advisor made me feel better straight away,reassured me all could be sorted,explained everything I needed to know.Best phone call I've ever made. Reviewed on: 19th June 2021

Mr

Professional and excellent customer service Reviewed on: 19th June 2021

Relief

Stepchange gives you hope to start again, and relief from all your anxiety Reviewed on: 19th June 2021

Amazing Service

Step Change really made a difference to my situation that was causing alot of stress and anxiety. Once the DMP was set up by them I felt a great sense of relief. Their customer service is excellent. Reviewed on: 19th June 2021

Saved My Life!

I had gotten increasingly deeply in debt slowly but surely over a period of many many many years, not because I was profligate, just that I was earning little more than minimum wage - and *was* a smoker! Despite hating my job, I carried on working for nearly three years after I reached pensionable age (at 63.5 years old) and did manage to pay off thousands of pounds worth of debt. But in the end the stress was too much, my physical & mental health gave out and I got sacked. I honestly thought I would lose everything - not just my very modest home but also all my near-worthless but treasured belongings - and end up living on the streets. I don't know what would have happened if a friend hadn't recommended me to StepChange! They were completely non-judgmental about how I'd gotten into debt, just explained to me about how they could help me set up a Debt Management Plan - which I am both willing and able to stick to - and have thus shielded me from all the awful threatening letters, etc! I would not have known how to cope without their help. xxx Reviewed on: 18th June 2021

Helpful Advice

The advice given was helpful and easily understood. Reviewed on: 18th June 2021

Easy and stress free

Step Change takes all the pain out of dealing with creditors and the technology is easy to use and helps with every step of the way. Reviewed on: 18th June 2021

Relief from worry

Once I had contacted Step Change then all my worries disappeared. Reviewed on: 18th June 2021

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