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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

outstanding

been with step change for a few years now they are so supportive,make each step simple and uncomplicated,and the support is with you every step of the way. Reviewed on: 19th June 2021

Absolutely brilliant company

With our step change I would have been bankrupt lost my job an possibly my relationship an mu daughter I can not put in to words how much I have been helped by them Reviewed on: 19th June 2021

Massive help 5*

My finances was out of control, I was making my minimum payments but the interest was just spiralling and I could’nt see any way out of the mess. Stepchange helped me so much, consolidated my debts and communicated with my borrowers. A massive weight off shoulders Reviewed on: 19th June 2021

Bestest thing ever

So pleased I did this, Stepchange has been so helpful and now I can get on with the rest of my life. Reviewed on: 19th June 2021

Best DMP

This is a charity and it does help people Reviewed on: 19th June 2021

Lifted the my financial worries

Excellent, fair, practical and common sense approach to managing your finances. Reviewed on: 19th June 2021

Helped me get out of £39,000 of debt!

StepChange are a reliable, safe and friendly debt management organisation that helps people like me completely change their lives and become debt free. They deserve recognition for what they do. Thanks StepChange. Reviewed on: 19th June 2021

Best advice ever

I was really nervous before calling Stepchange. They were friendly understanding a talked me through the options u had taking time to listenn and really understand my issues. Reviewed on: 19th June 2021

Life changing

I have made some bad decisions in my life, which have made life difficult. My own fault, and step change have added a clear space in my head. I can now breath, and consider the future in a much better way. Step change have allowed me to live. Thank you so much Step change. I will get this sorted someday soon, and will never return to the dark days of the past. X Reviewed on: 19th June 2021

Thank you Step Change!

Step Change gave me peace of mind and hope. I wish I'd contacted them sooner. They are brilliant. Reviewed on: 19th June 2021

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