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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They r very throgher in what they discuss with you

They discuss everything in deayail so you know Reviewed on: 18th June 2021

Good experience

Step change are very helpful and they gave me peace of mind and stop me worrying about my Debts Reviewed on: 18th June 2021

Excellent

Very professional and very helpful, they talk you through everything and take the pressure off you. Reviewed on: 18th June 2021

Relief

Stepchange have relieved us of the horrendous worry and the absolute terror of being in such awful debt and have given us a solution to get us debt free over a period of years, according to our income/ expenditure can’t thank them enough for their empathic understanding of our situation Reviewed on: 18th June 2021

Relief

Once DMP had been set up I no longer was affraid of the phone ringing or the postman. The staff are always so helpful Reviewed on: 18th June 2021

Instant stress relief

I should have contacted Step Change long before I did. They really are "The good guys" and can change your life if you're struggling with debt. My advice...don't hesitate. Call them. Reviewed on: 18th June 2021

Possibly saved my life

Simply, if it hadn’t been for Step Change I might not of been here today. Step Change helped me out in the darkest period of my life. With mounting debt and shattered mental health they solved my debt issues and I’m about to be debt free for the first time in 20 years, I can never thank them enough. Reviewed on: 18th June 2021

Helpful and easy to understand

I feel more confident going forward and am not afraid to answer the phone or open the post Reviewed on: 18th June 2021

Remove worry and live again

Easy to use, very friendly and helpful. Please don't worry, give it a go! Reviewed on: 18th June 2021

Excellent

There is so much i can say about Step Change but their staff are amazing, extremely helpfull, understanding, not critical, not patronising, none judgemental, just amazing people who give you peice of mind through difficult times. Reviewed on: 18th June 2021

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StepChange: Debt advice reviews

75660% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18668)

I was a nervous wreck with debts piling up after bei...

They r very throgher in what they discuss with you

Good experience

Excellent

Relief

Relief

Instant stress relief

Possibly saved my life

Helpful and easy to understand

Remove worry and live again

Excellent

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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