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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

fantastic

very helpful, reassuring. helped sort things out so quickly. I was an absolute wreck when i got on the phone to them, but they helped calm me down, helped make my debt payment plan manageable, helped me feel secure in the knowledge that I would not lose my home too. I cannot recommend them too highly, an absolute God save. Reviewed on: 18th June 2021

Helpful

They were so helpful, they soon got us back on track, and make things very easy to understand Reviewed on: 18th June 2021

Amazing

Helped me sort my debts out when I lost my job and was taken ill. Really friendly. Reviewed on: 18th June 2021

Great support for when a hope is lost.

Just when you feel like all hope is lost, Stepchange are here to support you by giving you the right advice, helping you with any paper work or just being on the other end of the phone to talk to about any worries or concerns. They help so many people to find a way to carry on living a normal life without worry or stress, excellent people. Reviewed on: 18th June 2021

Brought me light in Dark times

Helpful ,friendly ,supportive and non-judgmental Reviewed on: 18th June 2021

Feel at ease

More relaxed since stepchange started looking after me Reviewed on: 18th June 2021

Brilliant

Just saved my life. Drowning in payments. Now sorted Reviewed on: 18th June 2021

I owe this company for my peace of mind and healthy mental well being

Through StepChange, I managed to sort out my worrying debts without further hassles. They were helpful from start to finish. Yes, I finish and now a debt free man!! A million thanks!! Reviewed on: 18th June 2021

Peace of mind

The standard of service and help received was and is such a relief, to know that debts are paid by a reputable company and they really care. Most definitely would recommend if you have a problem these are the people to to Reviewed on: 18th June 2021

StepChange debt charity my debt management plan with these guys has been truly amazing with love and support and care that they giving me through every dark time in my life thumbs up and 10 out of 10 thank you you should get this award

Hello there yeah I have been with StepChange 4 must be 10 years and I am coming too to the end of my debt management plan it's been a struggle for me over the years but all the help I've had from these guys has helped me tremendously and I am slowly but surely getting back on my feet i have had a big debt to pay back over the years and I've struggled through even when I was on token payments for a couple of years these guys have always been there yeah just when I need you to help and advice if you are in debt and have to pay your creditors back then turn to these guys they are brilliant and once you have signed up with these guys you can rest assured that your gets will be taking care of each month and agreed payment will be took out what you can afford with your budget and what you can afford there is always a way to pay plus you get your online account where you can login at any time make changes to your budget and and other things like if you want to pay more or if you can't afford to pay more then StepChange will help you with everything and tell you all you need to know they are just a phone call away I am very happy and pleased with the service they have provided me all these years and I am finally down to my last payment in July 20/21 Reviewed on: 18th June 2021

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