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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18676 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18676)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Fantastic customer service

Having made contact with Step change 12 years ago in panic, their patient listening and calm advice changed my life. The suggestion was to start DPM with them. Panic drained and positive approach for the future. Now only a few moths off completing DPM and debt freedom. Coudn't have done it without Step Change. Thanks a million. Reviewed on: 18th June 2021

Peace of mind and reassurance

We are retired and found ourselves in considerable debt due to non payment of monies owing from a 4 year contract , we honestly thought we would have to sell the house and end up homeless. Spoke to Step Change and the peace of !and that we were given when they said they would contact our creditors and placeus on a manageable DMP . We could finally breathe again staying in our home, and month by month paying of the debts and no fear of bailiffs knocking on the door. Cannot thank them enough. Reviewed on: 18th June 2021

Amazing company to deal with

I can't praise Stepchange up enough. They have helped me so much to get back on my feet rather than me feeling like I'm drowning in my debt. They are very easy to deal with and never over complicate things which really helps considering you're dealing with enough stress as it is. I very highly recommend!! Reviewed on: 18th June 2021

Simply the best

When you’re so worried about debt,the staff here are so caring and helpful. They help you get stress free. So good. Reviewed on: 18th June 2021

Fantastic

Brilliant, helpful and really understanding from start to finish, you have helped me so much, thank you. Reviewed on: 18th June 2021

Best debt solution

I got in to a lot of credit card debt and then realised I couldn’t possibly keep up all the payments. I contacted stepchange and now I am finally in control of my money. My important bills get paid and my debts are no longer accruing interest so I am able to reduce them. Reviewed on: 18th June 2021

Excellent

Very helpful and outstanding service. Reviewed on: 18th June 2021

they are saviors. Quietly able to bring you from despair to hope

When my income fell precipitously i was scared as I was unable to meet my commitments and feared bankruptcy. StepChange were able to reassure me and get me back on track so that I could get back on the straight and level. I have now repaid over 80% of my debts and ongoing. Reviewed on: 18th June 2021

amazing service

An amazing service at a time when I literally thought I was going to lose everything, calm caring and listened without judgement, saved my sanity and my life . Reviewed on: 18th June 2021

A very helpful company

I was very worried about my dept but Step change reassured me and are very helpfull. Reviewed on: 18th June 2021

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