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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16689 reviews)

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4.95

Based on 16,689 reviews, last reviewed 12th May 2026

95000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

gling witstepchah debt due to a illness and bein... I was struggling with debt due to a illness and being self employed , step change helped me work out a plan and stopped the sleepless nights . They ar... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16689)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stress free

Stress free,easy if you need to speak to someone on the phone.Debts can be added anytime. Reviewed on: 6th May 2026

Professional and clear

I found total commitment in advising and sorting out the problems that I had excellent service throughout the process Reviewed on: 6th May 2026

Excellent Debt Company

I have never had a problem with StepChange. The people are knowledgeable, friendly and think with you. When there is a problem, they step in immediately and solve the problem. Can't say any negatives about StepChange, only positives. Reviewed on: 6th May 2026

Non judgmental, supportive and caring, after many ye...

Non judgmental, supportive and caring, after many years if fear, I am finally seeing the light at the end of the tunnel Reviewed on: 6th May 2026

I HIT ROCK BOTTOM WITH SO MUCH DEBT.

I HIT ROCK BOTTOM WITH SO MUCH DEBT. MY HUSBAND WAS UNAWARE. HE WOULD HAVE BEEN VIOLENT IF HE FOUND OUT. I WAS AT MY WITTS END I DIDNT KNOW WHICH WAY TO TURN. STEPCHANGE HAS BEEN THERE FOR ME. HELPING ME THROUGH ALL MY PROBLEMS. I CANT THANK THEM ENOUGH. Reviewed on: 6th May 2026

StepChange have always been a massive help!

StepChange have always been a massive help to me. Considering it is free debt advice they take the time to understand your circumstances and present clear and concise options. Every representative that I have dealt with has been fantastic. They provide excellent service for a serious and concerning subject matter. Thank you for what you do! Reviewed on: 6th May 2026

1st class service

……very good 1st class experience Reviewed on: 6th May 2026

One phone call helped me to calm down my worries and...

One phone call helped me to calm down my worries and see a solution to my financial situation, The advisor talked me through setting up a realistic budget and a payment plan that would take a lot of the stress away from me as I was beginning to think I would lose everything. My repayment was affordable and I was able to manage the situation I found myself in much better. Without stepchange I honestly don't know what I would have done. Reviewed on: 6th May 2026

Step Change is very helpful.

Step Change is very helpful. Give good advises. Reviewed on: 6th May 2026

After my husband died I was in heavy debt StepChange...

After my husband died I was in heavy debt StepChange helped me tremendously Reviewed on: 6th May 2026

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