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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Life savers

These people are actual lifesavers, each and everyone are amazing, I have spoken to a fair few staff members over the years and their patience and help has been invaluable, not one has been judgmental all they have shown is just pure kindness and empathy. Reviewed on: 18th June 2021

A company that helps

I’ve been with StepChange now for 5 months and they have been amazing. From setting up a plan to support carrying on. Reviewed on: 18th June 2021

Worries taken away

Very helpful and sorted out a payment plan so we could afford to pay our debts, couldn't have done it without them and advised us throughout the plan what to do in certain circumstances. Reviewed on: 18th June 2021

Very helpful and caring

From day one Step Change have been so helpful and have taken the away from me. Fully recommend anyone in debt problems to speak to them Reviewed on: 18th June 2021

Extremely helpful

I was very worried and Stepchange are looking after me. Reviewed on: 18th June 2021

Very efficient

Most helpful and listened to other problems Reviewed on: 18th June 2021

Brilliant

What lovely people to deal with, they have helped me through every single step of the way, they explain things to you so you can understand, it doesn't matter how much time it takes to sort your problems out they have got the time, once again all I can say is thank you so much StepChange, w,r, Duncan. Reviewed on: 18th June 2021

Excellent service

Good service very helpful to people Reviewed on: 18th June 2021

wonderful customer care

they have help to to sort out my debt and now i sleep better Reviewed on: 18th June 2021

The best service I've ever had .....anywhere

Efficient, reassuring, patient , reponsive & more. Immediately I had peace of mind when I spoke to them a good number of years & that has continued to this day. Reviewed on: 18th June 2021

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