Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,615 reviews, last reviewed 10th May 2026
91400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange really helped me when I got into a mess w... StepChange really helped me when I got into a mess with money after my husband died. They weren’t judgemental at all they were extremely kind and unde... Read more Reviewed on: 10th May 2026
Priscilla J's avatar
Priscilla J

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16615)

Life Changer

5
This company has helped our household manage our debts at an extremely difficult time. Can't stress enough how much it has helped my father at a time when debt collectors were at our doors! Let them talk to the debtors not you ! Reviewed on: 3rd May 2017
Sadia Iqbal's avatar
Sadia Iqbal

Retaking control

5
You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017
Cristina McDowall's avatar
Cristina McDowall

Excellent & Understanding

5
A brilliant charity, go above and beyond to listen and ensure that you are supported every step of the way. Reviewed on: 11th April 2017
Anonymous's avatar
Anonymous

life savers

5
Free debt management advice and plan creators. Vital for so many people suffering from debt and in stressful positions Reviewed on: 9th April 2017
stephen holman's avatar
stephen holman

Life changing

5
This company totally changed my life around!..So helpful, fill in the forms if you are having trouble, one to one customer care, there 24/7, can keep tabs on your payments..Without Step change i can honestly say i would be in hospital etc., with a nervous breakdown! Reviewed on: 3rd April 2017
Beverley Cousins's avatar
Beverley Cousins

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill