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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

great help when your down on your luck

i have been with step change for over 20 years in the beginning i did not know what to do where I to turn two i think it was ccs back then. then i read about them gave them a call they set my mind a ease and worked through all my debts it takes a lot of stress of you knowing that they are their for you.. Reviewed on: 18th June 2021

Excellent customer service

I over extended on credit.Stepchange were extremely helpful and non judgemental. Reviewed on: 18th June 2021

Super StepChange

Over a number of years, StepChange have helped change my life around. They are totally supportive, non-judgmental and the service they offered and continue to offer is life-affirming in so many ways. They totally deserve an award in my book. Reviewed on: 18th June 2021

Supportive non judgemental

Very helpful and taking me through the process step by step. Dealing with my creditors who can be quite challanging Reviewed on: 18th June 2021

Thank you from the bottom of our hearts.

We were financially crippled following My Wife suffering life threatening illness. Stepchange helped massively. We eould be homeless without them. Reviewed on: 18th June 2021

worry free

Step change have helped me out of the stressful time I was having just after my partner had passed away. I had been paying my credit card and bank overdraft off regularly for years, until eventually it all caught up for me. I actually still had credit on one of my cards to the tune of £10,000, which I could have used to pay some of the other items off but I decided to take a different STEP. StepChange was recommended to me by a friend, I contacted them and within a few weeks I began to feel confident that StepChange had changed my life for the better.Many Thanks to the team. Reviewed on: 18th June 2021

Helped ease my worries!

Calm polite people that do not judge but ask some tough questions . Help you deal with the scary stuff so you can sleep and breathe a little easier. Their reputation is good so you usually get a positive response from your creditors. Reviewed on: 18th June 2021

efficient helpful educational

always helpful, explains things clearly, in debt management Reviewed on: 18th June 2021

Simply the Best

Step Change have turned my and my family's life around. From having sleepless nights and constant worry due to debt, me and my wife can now eat again without having to prioritise our daughter. Step Change have just been what a true friend should be, always there for you, ready to listen, able to offer help and always backing your corner. They are simply the best. Reviewed on: 18th June 2021

Life Savers!

Absolutely brilliant Organisation. Staff very patient and knowledgeable. Thank you for all your help. Reviewed on: 18th June 2021

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