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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

No pressure debt relief

StepChange has been the only company that hasn't hustled pressure on me to agree to a debt contract. Very patient and reassuring staff, who gave me plenty of time to make my decision. Reviewed on: 18th June 2021

Saved my life!

Quite literally saved my life. I was in such a dark place before StepChange intervened Reviewed on: 18th June 2021

Thank you Stepchange

When things looked really bleak Stepchange offered me a life line - listened to me - helped me when no one else did Put me on the right track Thank you for a little piece of mind Reviewed on: 18th June 2021

It's very easy to understand and fill out

Very understanding people and there procedure are very clear and quick and setting up my debt plan and always there if I have any problems or questions Reviewed on: 18th June 2021

Excellent service

Always get questions answered quickly by very pleasant staff.Everything explained well. Reviewed on: 18th June 2021

Life changing

‘Stepchange’ I just wanted to say thank you so much for your valuable help and guidance with handling my debts. I am now six months into paying them off while being on maternity leave and it’s given me more determination to pay it off and wipe the slate clean! Reviewed on: 18th June 2021

They saved my life!

I was at the point where everything felt hopeless and I couldn’t see a way out. The letters where piled high, phone was constantly ringing and the small amount of disposable income I had at the end of each month didn’t come close to the demands of my creditors. Step change helped me put things in perspective, organised my debts and gave me that ‘top cover’ I so badly needed. Step change make the recommendations, but ultimately, I decide which way I wanted to manage my debts. I chose to follow the debt management plan. The calls stopped, letters reduced and my life became liveable again. Here I am, ~13 years later and ~10 months from the completion of my DMP. I am very proud of myself and grateful to Step Change. Reviewed on: 18th June 2021

great help when your down on your luck

i have been with step change for over 20 years in the beginning i did not know what to do where I to turn two i think it was ccs back then. then i read about them gave them a call they set my mind a ease and worked through all my debts it takes a lot of stress of you knowing that they are their for you.. Reviewed on: 18th June 2021

Excellent customer service

I over extended on credit.Stepchange were extremely helpful and non judgemental. Reviewed on: 18th June 2021

Super StepChange

Over a number of years, StepChange have helped change my life around. They are totally supportive, non-judgmental and the service they offered and continue to offer is life-affirming in so many ways. They totally deserve an award in my book. Reviewed on: 18th June 2021

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