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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great help

They listened and helped when others didn’t. Reviewed on: 18th June 2021

Kind, Considerate and passionate about their jobs

Very easy to do business with. Very kind, don't make you feel bad. Reviewed on: 18th June 2021

Big sigh of relief

I was struggling to keep up with the extra charges that my cards kept putting on.I contacted Step Change and they took a weight off my shoulders. Reviewed on: 18th June 2021

Takes control, lifts the burden.

Very straightforward grasping of the nettle of debt. Takes up negotiations, takes full account of circumstances, producing a manageable solution. Reviewed on: 18th June 2021

Excellent care and service

Step change are a caring and customer focussed organisation, who make my DMP worry free. Reviewed on: 18th June 2021

So helpful

Being in debt is a stressful experience but StepChange are so helpful and accommodating that the main burden is lightened considerably and very quickly. I would definitely recommend StepChange to anyone who has found themselves in debts they can no longer manage alone. Reviewed on: 18th June 2021

I was so stressed before

Step change is a life saving charity I wish I was with them from the start of my problems Reviewed on: 18th June 2021

Understanding

Everytime I have spoken to a stepchange employee I have been given time, patiance and understanding - to them i am not just a number but an actual person. It is very hard to realise you need help and can be very daunting but Stepchange have helped me beyond words and I am very grateful to them. Reviewed on: 18th June 2021

Very understanding

Really helped me. Never feel judged by them Reviewed on: 18th June 2021

They put your mind at redt

When this terrible thing happened to me,My world fell apart, Scared to talk to anyone or creditors,But stepchange let me know and feel there WERE people and organisations out there set up to help people like me,So Thankful. Reviewed on: 18th June 2021

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