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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18676 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18676)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Back on Track

Really grateful for all the support and advise to reschedule my debts and plan affordable payments. It reduced the burden of stress and I am well on tack to clear my debts. Reviewed on: 18th June 2021

Relief

My head was all over the place with my debts and they were getting bigger and bigger and the worse they got the worse I got at spending rather than paying. When I made the initial call I was so nervous because I thought they would tell me off for the mess I was in but what a RELIEF in more was than one. I was put at easy within seconds on the call. It was such an easy process and the staff were friendly and helpful. They took all my details and all my debts. I sent everything online and instantly there it was RELIEF again that they took on the worry and contacted my debts sorted a monthly payment I could afford and helped me set up a direct debit so the payment comes out each month and they deal with paying the debts. What a brilliant service and all done in a professional but friendly manner with no judgement. Reviewed on: 18th June 2021

Very helpful

Very helpful easy to talk to I feel like a weight has been lifted of my back as they take over thank you step change Reviewed on: 18th June 2021

Helpful and reassuring

Debt can be overwhelming but the step change team are so helpful and kind to your situation. I am finally in a position where I am working towards being debt free with their help. Reviewed on: 18th June 2021

Non stop steps to help and support all the way.

The most helpful non judgemental people when you need support. I've had some financial bumps along the way due to health issues but there is always someone there to help. Brilliant customer service Stepchange keep up the good work. Reviewed on: 18th June 2021

Debt plan assistance

Step Change were brilliant when I needed straight forward help when my marriage broke down. Not only were they understanding and sympathetic they reassured myself the whole way through the process. Reviewed on: 18th June 2021

Honest and Helpful

It is a huge relief to have Step Change easily accessible by phone, letter or email for honest and helpful advice. Reviewed on: 18th June 2021

A great help

Step Change has been a great help. I was just paying my interest before, then they took over and I pay a manageable amount each month. They’re very considerate of changes in your circumstances, and you can reduce payments if needed. I recommended them to my colleague and now she’s using them to get out of debt herself! Reviewed on: 18th June 2021

Helpful and supportive

Stepchange basically changed my life. I was in so much debt and couldn't see a way out. After speaking with stelchange I felt like a whole weight had actually been lifted from my shoulders. They set up managble payments and it was easy to set up with their help. I get emails frequently giving advice and tips.. I have recommended Stepchange to my work colleague as I could see she was just like me and I k ew how stressful she was feeling. Best thing she ever did she said. Thankyou stepchange Reviewed on: 18th June 2021

There for me

Helped me when i needed it and still do, very supportive and kind. Took the worry off me. Reviewed on: 18th June 2021

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