Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18676 reviews)

View other StepChange products

4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18676)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

The best and easiest service to get out of debt

I was in an awful position financially with no hope of getting out of it. My first call to Step Change completely changed my outlook. The advisor was genuinely understanding and incredibly helpful; my plan was in place in no time and I began to pay off manageable amounts each month. This allowed me to budget effectively and even save a little each month for unexpected costs. Two years into the plan and I can see me being able to pay it off earlier than planned and I’m able to have a life. Stepchange hasn’t just solved my debt problem, it gave me a future Reviewed on: 18th June 2021

A life saver!

I ended up with huge debts after my business failed, step change helped manage everything & now I just make one simple payment to them & they share that out amongst my creditors I was so stressed but now I can relax knowing my home is safe & no one is going to be knocking on the door demanding money! Reviewed on: 18th June 2021

Great support and good advice.

Found myself in debt after having to find the deposit, first month's rent and moving cost while private renting. I was struggling and then I looked up places to go for advice and choose StepChange. I can now relax and have things back on track and a plan to have cleared my debt in 5 years. Reviewed on: 18th June 2021

Relief!

Since StepChange came into our lives, a huge pressure has been lifted. The staff listen, are not judgemental and have done wonders for my mental health Reviewed on: 18th June 2021

great company

transparent in every way a no nonsense, professional company Reviewed on: 18th June 2021

Exceptionally reassuring

Until I discovered Stepchange my life was hell. I had been on my own then a debt company who took as much as they paid my creditors, getting me nowhere fast. With Stepchange I have been able to see my debt reducing. Reviewed on: 18th June 2021

A life saver

Very supportive and patients advisors who take the pressure and worry away. They explain everything very clearly Reviewed on: 18th June 2021

The staff are very knowledgable

Really pleasant staff and very knowledgable. I feel so much better having them sort my problem out. Reviewed on: 18th June 2021

Great thanks

They help with the worries and you can get you on with your life Reviewed on: 18th June 2021

When owing money, you need their support!

I got myself into some financial 'difficulties', some real problems, I'd heard of this company, but never knew anything about them until 2020. Their knowledge, ease of communication, and superb staff professionailsm, soon made me understand that I'd made the right choice. Everything was logically - based, crafted over years of experience by staff and customers alike - this is a 'one stop shop' for becoming a no fee, debt-free customer. VBW x Reviewed on: 18th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub