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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They have given me confidence to carry on my life.

Stepchange led me through a tough time and brought me through. Reviewed on: 18th June 2021

Outstanding throughout

The service is absolutely amazing, clear and concise easy to follow instructions throughout and nothing is too much trouble. There is always someone on hand to offer guidance if required and reassurance. I was completely at ease talking about my financial situation and cannot believe the services are free and that this is a charity, I recommend this service to anyone I know is struggling with crippling debts. Reviewed on: 18th June 2021

My experience with stepchange

Going to stepchange was a life saver constantly falling behind in my payments not having enough money for everything just going round and round like a roller coaster could not see the woods from the trees. Until I got in touch with step change. Very supportive listening tome giving information not feeling any pressure they reassured me taking this headache from me and dealing with all my creditors and dealing with all the financial responsibilities they took this off me. I can at long last breath knowing my debts are being managed. Would like to say a big huge thankyou to stepchange for changing my financial situation. Reviewed on: 18th June 2021

Hope

From stressful thinking of how to cope with debt to the road to freedom. Reviewed on: 18th June 2021

Supportive

Friendly, empathic, sympathetic, caring just a few of the words to describe the service and its staff. Worried, scared, frightened then these emotions will disappear after speaking with staff at Stepchange Reviewed on: 18th June 2021

Brilliant

Helpful understanding and guided me thru some very difficult situations the last few years Reviewed on: 18th June 2021

Real help, when you really need it

After getting into serious debt, StepChange were brilliant, they stopped us stressing out, contacted creditors to arrange everything and helped us work out what we could afford to pay back and the best way to go about it Absolutely would recommend Reviewed on: 18th June 2021

The best company that changed my life. Thank you

I can't express to you how I feel you are amazing Reviewed on: 18th June 2021

Could not of done this without there help.

I had huge debts of over 35K credit cards etc and felt my debts were never reducing despite paying them. StepChange were recommended to me by my friend. I found the staff to be so helpful and explaining the services. All professional and brilliant service I am nearly debt free only few months to go. Thanks for getting my life back Reviewed on: 18th June 2021

Really helpful company

StepChange for were very helpful and very understanding even though I felt quite embarrassed I got myself in so much debt know that I'm coming towards the end of my debt I still feel that they are one of the most friendliest companies out there so I still have a pet hate of NatWest Bank It's took me a very good way of how to budget properly I even managed to save money at the end of the month Reviewed on: 18th June 2021

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